Frequently Asked Questions
Hey there! Welcome to our FAQ page for our natural soap company, fresh from the heart of NYC. We know diving into the world of natural skincare can be a bit overwhelming, so we've gathered some of the most common questions we get to help you out. Think of this as our little chat over coffee, sharing the ins and outs of what makes our soap so special. Ready? Let’s go!
Q: What makes your soap "natural"?
Great question! Our soaps are crafted with love and a lot of thought. We use only the finest natural ingredients – think nourishing oils like coconut and olive, and scents derived from pure essential oils. No synthetic stuff here! I remember the first time I switched to natural soap; it was a game-changer for my skin. Have you ever tried something new and instantly could see and feel the difference? That’s exactly what we aim for with our products.
Q: Is your soap suitable for sensitive skin?
Absolutely! We’ve got your back. We know how sensitive skin can be – my cousin had the most sensitive skin and would break out from almost everything. That's why we made sure our soaps are gentle and soothing. We avoid harsh chemicals and focus on ingredients that are kind to your skin. Our Bees & Sunshine bar featuring honey and oatmeal for example, is a fan favorite for its calming properties. It’s like a warm hug for your skin.
Q: How do I store my natural soap?
You know how you take care of your favorite sweater? That’s how you should treat your soap. Keep it in a cool, dry place and let it dry out between uses to make it last longer. I like to use a soap dish with drainage – it’s a small change but makes a big difference. Trust me, your soap will thank you!
Q: Why should I switch to natural soap?
Why not? Honestly, once you go natural, it’s hard to go back. Not only are you treating your skin with better ingredients, but you're also supporting a more sustainable and eco-friendly way of living. It’s like swapping out fast food for a home-cooked meal – you just feel better. Plus, knowing you’re doing something good for yourself and the planet? That’s a win-win.
Q: How do I know your soap is good for my skin?
Oh, we’ve been there – sensitive skin woes are real! Our soap is crafted with love and tested by real people (including our founder, and her family members). It’s super gentle and hydrating, perfect for all skin types. Plus, we’ve had so many customers tell us it’s the best thing that’s ever happened to their skin. You know that feeling when you find the perfect pair of jeans? Yeah, it’s like that but for your skin.
Q: Can I buy your soap in stores?
Right now, we’re an online-only operation. We know, we know – there’s something special about picking up a bar and sniffing it in person. But hey, this way you get to shop in your PJs and have our delightful soaps delivered straight to your door. Plus, we’re always here to help if you have any questions about which soap to choose.
Q: What’s your return policy?
We want you to be as happy as a clam with your purchase, but I would invite you to check out our unique Return Policy first. Then if for any reason you’re not satisfied, just use our contact page within 30 days, and we’ll sort it out. Think of it as a friendly chat over coffee – we’re here to listen and make things right.
Q: What ingredients do you use in your soaps?
Great question! All of our soaps are made with natural, organic ingredients. We believe in keeping things simple and pure. Think olive oil, coconut oil, shea butter, and essential oils for those lovely scents. No synthetic fragrances or harsh chemicals here! Have you ever tried a soap that left your skin feeling dry or itchy? That’s exactly what we aim to avoid. We want your skin to feel as good as it looks. However, even though our ingredients are natural you should always do a patch test on a small inconspicuous area of your skin before use. If you experience any negative reactions don't use the product.
Q: How long does a bar of your soap typically last?
This can vary depending on how often you use it and how you store it, but generally, our bars last about 1-2 weeks with regular use. Here’s a little tip from us: to make your soap last even longer, keep it in a well-drained soap dish so it can dry out between uses. Have you ever noticed how some soaps just melt away in the shower? We designed ours to be long-lasting and efficient.
Q: How can i make my soap last longer if the whole family is using it?
Oh, the joys of sharing a natural bar of soap with the whole family! It feels like you just opened a fresh bar, and within days, it’s dwindled down to a sliver. I totally get it – it’s both satisfying and slightly frustrating to see everyone enjoying that lovely, natural soap, isn’t it? But hey, it’s a sign that everyone loves it, so there's a silver lining!
First things first, let’s talk about portion control. I remember when I was younger, my mom would slice the soap into smaller pieces so everyone could have their own little bar. I used to think it was such a quirky thing to do, but it actually makes a lot of sense. By cutting the soap into individual portions, each person has their own small bar to use, and it helps prevent the soap from melting away too quickly during those long, luxurious showers.
Another trick you might find helpful is investing in a good soap dish – sounds simple, but it works! A soap dish with proper drainage is like giving your soap a little vacation spot where it can dry out completely between uses. I’m talking about those dishes with raised ridges or holes. They keep the soap from sitting in a puddle of water, turning it into mush. I once picked up a cute wooden soap dish at a local craft fair, and not only did it look great in the bathroom, but it also made our soap last noticeably longer. Lastly we are working on offering family size bricks so that you can divvy it up however you want.
Q: Do you offer any unscented options?
Yes, we do! We understand that not everyone loves scented products, or you might have sensitivities to certain fragrances. Our unscented soap is just as nourishing and luxurious as our scented options, minus the aroma. Perfect for those who want all the benefits without any added scent.
Q: How can I place an order?
Super easy! You can browse and shop directly on our website. Just add your favorite items to your cart and proceed to checkout. We offer various payment options and ship nationwide. If you’re in NYC, you might even spot us at local markets—come say hi!
Q: Are your products vegan and cruelty-free?
Absolutely! We love our furry friends just as much as you do. All our soaps are 100% vegan and cruelty-free. My cat, Mr. Baby, would never forgive me otherwise! We believe in creating products that are kind to both your skin and the planet
We hope this answers some of your burning questions! If you have more, don’t hesitate to reach out. We love hearing from you and sharing our passion for natural soap. Thanks for being part of our journey – happy lathering!